Refund Policy

1. First subscription purchase

Request a full refund within seven calendar days of your first paid subscription purchase if none of the credits supplied with that purchase have been spent on a successful generation. This applies to both monthly and annual subscriptions. Failed tasks whose credits were restored do not count as successful use.

Once those credits have been used, or after seven days, change-of-mind refunds are not normally available. Renewals and plan changes do not restart this first-purchase window. Billing mistakes, service failures and statutory rights are handled separately below.

2. Credit packs

Request a full refund for a credit pack within seven calendar days of purchase if none of that pack’s credits have been spent on successful generations. Each pack is assessed separately using the credit ledger. Used packs are not normally refundable for a change of mind.

3. Billing errors and service problems

We refund verified duplicate or erroneous charges. If a paid purchase is not delivered, contact us so we can restore access or refund the undelivered purchase. For a verified material outage lasting at least 72 consecutive hours, you may request a proportional refund for the affected prepaid subscription time. Shorter outages or defective services may still qualify for remedies under applicable law.

Failed-generation credit returns are separate from cash refunds. If a credit return is missing, include the generation ID. Subjective dissatisfaction with a successful AI result does not by itself establish a service defect, but this does not limit remedies for a service that does not match its description.

4. How to request and receive a refund

Email [email protected] with your account email, order or receipt ID, purchase date and reason. Do not send passwords or full card numbers. We aim to acknowledge requests within two business days. We may need further information to verify the payment and credit use, and will explain our decision.

Approved monetary refunds are processed through Waffo to the original payment method. Bank processing typically takes five to ten business days after the refund is issued and may take longer depending on the payment method. Refunded credits or subscription entitlements are withdrawn; we will explain the effect of a partial refund. We do not charge a separate refund administration fee.

5. Cancellation and renewals

Cancel automatic renewal in App → Billing before your next renewal date. Cancellation takes effect at the end of the paid period and does not automatically refund a payment. A refund request does not itself cancel renewal: cancel in Billing as well, or explicitly ask support to assist. Cancel before deleting your account.

6. Consumer rights and payment-provider decisions

This voluntary seven-day policy does not replace statutory rights. Where applicable, including for eligible consumers in the EEA or UK, a statutory withdrawal period or remedies for defective digital services may apply. We do not treat merely accepting these Terms or making a first generation as an automatic waiver of those rights. Any legally required express consent must be obtained separately.

Waffo may also process refunds under its buyer terms, payment-network rules or legal obligations. Nothing here prevents you from contacting the payment provider, your bank or a competent consumer authority.